Privacy Policy
How we collect, use, and protect your personal information.
Last updated: December 2025
Best Luggage Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestluggage.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our contact form or email
- Subscribe to our newsletter (if available)
- Participate in surveys or provide feedback
This information may include your name, email address, and any message content you choose to share.
Information Automatically Collected
When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
- Device type and screen resolution
How We Use Your Information
We may use the information we collect for purposes including:
- Responding to your inquiries and providing customer support
- Improving our website content and user experience
- Analysing usage patterns to enhance our services
- Sending periodic communications if you have opted in
- Complying with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site.
Types of Cookies We Use
- Essential Cookies: Necessary for the Site to function properly.
- Analytics Cookies: Help us understand how visitors interact with our Site so we can improve it.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.
Third-Party Services
Amazon Associates Programme
Best Luggage Australia is a participant in the Amazon Services LLC Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.au. When you click on Amazon links on our Site, Amazon may collect information about your visit and purchases in accordance with their own privacy policy.
Analytics Services
We may use third-party analytics services (such as Google Analytics) to help us understand how users engage with our Site. These services may collect information about your online activities over time and across different websites.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third parties who assist us in operating our Site, conducting our business, or serving our users.
- Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Through our Contact Form
- By email at: privacy@bestluggage.com.au